Big Head Joe guarantees we can create a headpiece you’ll love or you will be refunded 100% of your money. If we can’t create it to your satisfaction, you don’t pay. It’s that simple.

Process

• Step 1. An order is placed for your headpieces, with the understanding that there is a 100% Money-Back Satisfaction Guarantee*. If we can’t design a prototype that you approve, all monies will be refunded 100%.


• Step 2. Once your order is placed, our design team goes to work and you are sent a pdf proof for your preliminary approval.


• Step 3. Any necessary revisions will be made until the preliminary prototype is approved via pdf. Upon approval of the pdf proof, a full-sized mockup/prototype will be sent by mail to you for final approval.


• Step 4. You are sent an approval sign-off form for approval of full-sized proof.


• Step 5. Upon receipt of your signed approval, we then send your project to print.


• Step 6. Your headpieces are shipped to you upon completion of printing.

Timeline

Normal turn-around is 3-4 weeks for design, production and delivery of headwear. Extra
time may be needed during peak seasons.

To Place An Order

Please call the Big Head Joe sales team to
place your order: 877.297.1027 or fill out a little information in our information request form for
an estimate.

*100% Money-Back Guarantee

A full-size mock-up will be sent to the client for approval before any headpieces are produced. If for any reason we are unable to produce a prototype that meets your approval, all monies paid will be refunded. Once the prototype is approved, no refunds will be made.